This Privacy Policy explains how Legal Merit LLC (“Legal Merit,” “we,” “our,” or “us”) collects, uses, stores, and shares information when you use our services, including our website, contract analysis platform, and any related tools or communications (collectively, the “Service”).
By using the Service, you agree to this Privacy Policy. If you do not agree, do not use the Service.
1. Information We Collect
We collect the following categories of information:
a. Contract & Business Data You Provide
When you forward contracts or other business documents to us, we collect and process:
- The content of the documents (e.g., contracts, amendments, supporting materials)
- Associated metadata (e.g., document type, date, parties involved)
- Any operational, insurance, payment, or regulatory terms contained in the documents
b. Account & Billing Information
If you subscribe to our service, we collect:
- Contact details (name, company, title, email, phone)
- Billing address and payment information
- Plan type and subscription details
c. Communication Data
We collect records of communications with you, including support requests, service notifications, and account correspondence.
d. Technical Data
We may collect device, browser, IP address, and usage analytics for security, troubleshooting, and service improvement.
2. How We Use Your Information
We use your information to:
- Deliver contract analysis and reporting as described in our Terms of Service
- Provide redline suggestions, negotiation rationale, and insurance gap analysis
- Improve our AI-powered analysis models and methodologies (with protections described in Section 5)
- Maintain security, prevent fraud, and ensure compliance with applicable laws
- Communicate with you about the Service, billing, and support
3. Data Ownership
- All documents you submit and the outputs we deliver are your property.
- We will not sell, rent, or otherwise disclose your raw documents or outputs to third parties, except as described in this Privacy Policy and your service agreement.
4. Data Retention
- We retain your data only as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.
- You may request deletion or export of your data by contacting us at email at legalmerit dot com.
- If your subscription ends, we may retain anonymized analytical data for model improvement and service optimization.
5. Confidentiality & Security
We follow strict security protocols as described in your service agreement, including:
- Encryption: All data is encrypted in transit and at rest
- Isolation: Processing occurs in isolated AWS-hosted environments with strict access controls
- Standards: Our infrastructure is in scope for ISO, SOC, CSA STAR Level 2, and HIPAA-eligible compliance
- SOC-2: We maintain security controls aligned with SOC-2 Type II Security criterion
We may use anonymized and aggregated data derived from your documents to:
- Enhance and train our AI models
- Improve detection accuracy and service performance
- Develop new features that benefit all clients
We will never use your data in a way that identifies you or discloses your specific business information without your written consent.
6. Third-Party Service Providers
We may share your data with trusted third-party vendors who assist in delivering the Service (e.g., cloud hosting, analytics, customer support), but:
- They are bound by confidentiality agreements
- They may only use your data as necessary to perform their assigned tasks
- They are required to maintain comparable security measures
7. Legal Disclosures
We may disclose your information if required to do so by law, court order, or legal process, or to protect our rights, safety, and property or those of others.
8. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access the information we hold about you
- Request corrections or updates
- Request deletion of your personal data
- Restrict or object to certain processing
- Request a copy of your data in a portable format
Contact email at legalmerit dot com to exercise these rights.
9. Governing Law
This Privacy Policy is governed by the laws of the State of Texas, without regard to its conflict of laws principles.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” will reflect the latest version. Continued use of the Service constitutes acceptance of any changes.
Contact Us
Legal Merit
Email: email at legalmerit dot com